Having a problem connecting to a live webinar - we are here to help
Check your system here and regain your Zen like calm
Webinar trouble shooting
A list of ways to make your webinar experience as smooth as possible
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The most usual reason for a problem connecting to a webinar is your local connection or your system - Check your system and your connection with the button above
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What can you do? Make sure no one (especially teenagers or adults streaming games) are not sharing your wi fi - this is your time - get them off the internet connection until the webinar ends
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Still having a connection problem? Get nearer to your router (that the little flashing box thing that supplies your internet try and find it and get up close)
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Still can't connect, time is running out? don't worry the replay link will be coming your way by email as soon as the webinar ends - just check your inbox and enjoy the replay
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If have continued problems please email us for advice and we will do our best to help you
FAQ
If you can't find the answer here please just get in touch and we will be happy to help you
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How can I change my Subscription and Payment methods?
You have total control of your subscription and your payments! It's all on your Dashboard - just Sign in, click on your Avatar (that's your little picture at top right), choose 'My Account' then 'Billing'. You'll see that you can change your subscription or payment method there
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Where do I find my Certificates?
Once you've completed a course you'll see a button at the top left corner of the screen - click to open and save your certificate. You can access all your certificates - from all of your completed courses - if you go to top right of screen and choose 'My Account'. On the left side you'll find a mini-menu and below 'Password' is 'Certificates' - there you'll find them all!
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Does my National Organisation accept my New Energy Work CPD/CE credits?
Currently, we have students successfully using newenergywork.com CPD/CE credits in the UK, Australia Switzerland and many other countries. If you live in a country that has not done so yet please lobby your national organisation to recognise your online work! We're happy to support you with this